Privacy Policy · Terms & Conditions · End User License Agreement (EULA)
MERICOME LLC · Last updated: Sep 28, 2026 · Contact: appsupport @ mericome.com
Privacy Policy
1. Data we collect. The name you enter; your contacts' phone numbers and your own number (MyNumber); if you are cared for, your last known location, so your caregivers can see it; check-in and test results with their times; your settings, language and time zone; basic device information (device type, iOS and app version); and a push-notification token. There is no sign-up: the app uses an anonymous account and never asks for an email address or password.
2. How we use and protect it. Only to run the app: scheduling check-ins, alerting your caregivers and showing them your results and location. Names, phone numbers and locations are encrypted on our servers. We do not sell your data, do not use it for advertising and do not share it with anyone except the service providers listed below, which are needed to run the app.
3. Where your data is stored. In Supabase cloud infrastructure (an SQL database) on servers in the USA. MERICOME LLC is a US company. For users in the EU, international data transfers are covered by Standard Contractual Clauses (SCC) under Article 46 GDPR, as part of our Data Processing Agreement with Supabase. Access is restricted by Row Level Security: you can only see data of the people you are paired with, and other users cannot access your data.
4. Service providers.
• Supabase Inc. (USA): hosting of the database and server functions. Processor under Article 28 GDPR; international transfers covered by SCC under Article 46 GDPR.
• Apple Inc.: push notifications are delivered through Apple Push Notification service (APNs), which receives your device token, and the address shown for your location is looked up through Apple Maps. When you make an in-app purchase, the payment is processed by the App Store; we only verify the purchase receipt and store no payment data.
5. Your rights. You can see and correct your data in Settings, and delete your account and all your data at any time in Maintenance. If you live in the EU, you also have rights under the GDPR, such as data portability and the right to object. For any request, contact us via Menu › Contact us; we will respond within 30 days.
6. Changes. If this policy changes, the updated version will be published at mericome.com/MindSecure. Continued use of the app after that means you accept the updated policy.
Terms & Conditions
1. Purpose. MindSecure is a wellbeing and safety check-in app. It is not a medical device. It does not diagnose, treat, cure or prevent any disease or condition, and it does not replace an examination by a doctor or other healthcare professional. Results are for information only. If they worry you or your family, talk to your doctor. In an emergency, always call your local emergency number.
2. No guarantee of delivery. Check-in reminders, alerts, calls and location sharing depend on your phone, its settings, network coverage and third-party services. MindSecure cannot guarantee that any reminder, alert or call will be delivered on time or at all, and it must not be relied on as the only means of ensuring anyone's safety.
3. Limitation of liability. The app is provided “as is”, without any warranty. To the maximum extent permitted by applicable law, the authors and MERICOME LLC accept no responsibility or liability of any kind for the use of the app or for any consequences of its use, and no claims for damages or compensation will be accepted. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, or your statutory rights as a consumer.
4. Your responsibility. You are responsible for the accuracy of the contacts and settings you enter, and for having the consent of the people you add as contacts or pair with.
5. Location sharing. If you are cared for, the app records your phone's last known location and stores it, encrypted, on our servers. This location, with the time it was recorded, is shared with every caregiver you are paired with, who can see it on a map in the app, for example after an alert. By pairing with a caregiver, you agree to this sharing. A caregiver's own location is not stored. “Send my position” also sends a map link by text message to a contact you choose. Turning off location access for MindSecure in the iPhone Settings app stops new positions from being recorded; the last recorded position remains visible to your caregivers until you delete your account in Maintenance. Without location access, the app cannot share your position in an emergency.
6. Privacy. How we collect, store and protect your data is described in the Privacy Policy below.
7. License. Your use of the app is also governed by the End User License Agreement below.
By using MindSecure you agree to these terms.
End User License Agreement (EULA)
This End User License Agreement (“Agreement”) is a legal agreement between you and MERICOME LLC (USA) for the use of the MindSecure mobile application (“App”). By installing or using the App, you agree to this Agreement.
1. License. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App on Apple devices you own or control, for personal, non-commercial purposes, subject to this Agreement and the App Store usage rules.
2. Restrictions. You agree not to:
• copy, modify, distribute, sell or lease any part of the App;
• reverse engineer, decompile or disassemble the App, except where the law expressly allows it;
• use the App for any unlawful purpose or in breach of applicable laws;
• attempt to gain unauthorized access to the App's systems or to other users' data.
3. Intellectual property. The App, including its design, code, graphics and content, is owned by MERICOME LLC and protected by copyright and other intellectual property laws. This Agreement does not transfer any ownership rights to you.
4. Your information and records. The records the App keeps (check-in and test results with their times, locations, names and phone numbers) are based solely on data provided by you, the people you are paired with and your devices. The App does not verify their accuracy, completeness or authenticity. They serve to notify you and your caregivers; they are not medical records or certified evidence. You are responsible for the device the App runs on and for the accuracy of the information you enter. How we handle your data is described in the Privacy Policy.
5. In-app purchases. Only caregivers can make purchases or subscribe; the App is free of charge for people being cared for. One subscription covers up to 30 people being cared for. The App offers monthly and yearly subscriptions and a one-time lifetime purchase. Payments are processed by the Apple App Store, and refunds are governed by Apple's terms. Subscriptions renew automatically unless cancelled in your Apple ID settings at least 24 hours before the end of the current period.
6. Disclaimer of warranties. The App is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation. The App is a notification tool: it is not a medical device and does not replace any medical institution or professional care.
7. Limitation of liability. To the maximum extent permitted by law, MERICOME LLC shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, the App, including damages resulting from reliance on the records kept by the App or from their use in any proceedings.
8. Termination. We may suspend or end your access to the App at any time, without notice, for conduct that we believe breaches this Agreement or harms other users. Upon termination, your license ends. You may stop using the App and delete your account at any time.
9. Apple. This Agreement is between you and MERICOME LLC, not Apple. Apple has no obligation to provide maintenance or support for the App and is not responsible for any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it.
10. Governing law and contact. This Agreement is governed by the laws of the place where MERICOME LLC has its registered office. Consumers in the EU keep the rights granted by the consumer protection law of their country. You can contact us via Menu › Contact us.
